CARRIAGE TERMS

STONE VEIN LLC provides shipping services exclusively within the United States. Orders placed through our website can only be shipped to valid addresses located in the United States.

1. Shipping Availability

We currently ship orders to addresses within the United States only.

For this reason, the checkout page is configured for U.S. shipping only, and customers will only be able to select shipping options available for U.S. destinations.

We do not currently ship to international destinations.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Business days are Monday through Friday, excluding applicable U.S. holidays. Processing may take additional time when order information requires verification or during periods of increased order volume.

Once your order has been shipped, applicable tracking information will be provided when available.

3. U.S. Shipping Time

Standard delivery within the United States generally takes approximately 3–7 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Carriers

Depending on the destination, package size, and shipping requirements, orders may be delivered through established carriers such as:

• USPS
• UPS
• FedEx

The carrier used for an individual order may vary based on operational and delivery considerations.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your address before submitting your order. STONE VEIN LLC is not responsible for delays or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or shipped.

6. Tracking Information

When tracking information is available, it will be provided after the order has been shipped. Customers can use the tracking information supplied by the applicable carrier to monitor delivery progress.

Tracking information may take some time to become active after the package has been accepted by the carrier.

7. Delivery Delays

While we work with established shipping carriers to support reliable delivery, delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, incorrect addresses, or other unforeseen events.

If your package appears to be delayed, please first review the latest tracking information. You may also contact our customer support team for assistance.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us promptly with your order information and relevant details. We will review the situation and work with the applicable carrier when necessary.

Customers should retain the original packaging and any relevant documentation when reporting a damaged shipment.