REFUND POLICY

At STONE VEIN LLC, we want customers to have a straightforward experience when purchasing our men’s fashion jewelry. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the conditions below.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unworn and in its original condition.
• Free from damage, stains, scratches, or signs of use.
• Returned with its original packaging and included accessories, where applicable.
• Accompanied by the order information or proof of purchase.

Items that have been worn, altered, damaged, or returned without the required original components may not be eligible for a return.

2. Return Process

To request a return, please contact us at [email protected] before sending the item back.

Please include:

• Your order number.
• The name of the item you wish to return.
• The reason for the return.
• Relevant photos if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions. Please do not send merchandise to the return address before receiving return instructions from us.

3. Return Address

Approved returns should be sent to:

STONE VEIN LLC
24435 TUCKER HOUSE LN
KATY, TX 77493
United States

Please make sure the package is securely packed to help prevent damage during transportation.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other non-quality-related reasons, the customer is generally responsible for the return shipping cost.

If an item arrives defective, damaged, or incorrect due to an error on our part, please contact us before returning the item. After the issue is confirmed, we will provide appropriate instructions regarding the return shipping arrangements.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

After the return has been approved, we will generally process the refund within 3–5 business days. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Exchanges

We may accept exchanges for eligible items within 30 days of delivery, subject to product availability.

To request an exchange, please contact [email protected] with your order number and details of the item you wish to exchange.

The item being exchanged must be unworn, undamaged, and in its original condition with applicable original packaging and accessories.

If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at [email protected].

Please provide your order number and clear photographs showing the issue. We will review the information and, where the issue is confirmed, provide appropriate instructions for a return, replacement, or refund.

8. Non-Returnable Conditions

A return or exchange may be declined if the item:

• Shows signs of wear or use.
• Has been damaged after delivery due to improper handling or use.
• Has been altered or modified.
• Is missing original packaging or included components where those items are required for the return.
• Is returned after the applicable 30-day return period without an applicable legal right or prior authorization.

9. Return Processing Time

Once an approved return reaches us, we will inspect the returned item. Return processing generally takes 3–5 business days after receipt.

If a refund is approved, it will be issued to the original payment method. Your financial institution may require additional time to post the funds to your account.