PRIVACY POLICY

STONE VEIN LLC (“STONE VEIN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

• Name and contact information, including email address, phone number, and billing or shipping address.
• Order and transaction information, including products purchased, order details, and payment-related information.
• Account information if you choose to create an account.
• Information you provide when contacting customer support.
• Technical information, such as IP address, browser type, device information, and website usage data.
• Information collected through cookies and similar technologies.

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders and payments.
• Provide shipping and delivery services.
• Respond to customer inquiries and provide customer support.
• Communicate with you regarding orders, transactions, and service-related matters.
• Maintain and improve our website, products, and services.
• Detect, investigate, and prevent fraud, unauthorized transactions, and other security issues.
• Comply with applicable legal and regulatory requirements.
• Send promotional communications where permitted by law and according to your communication preferences.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. We do not intentionally store complete payment card numbers or security codes on our own systems. Payment information is handled according to the applicable privacy and security practices of the payment service provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the user experience.

Where required by applicable law, non-essential cookies and similar technologies will only be activated after you provide the appropriate consent. You may also manage certain cookie preferences through your browser or available website settings.

5. How We Share Personal Information

We may disclose personal information to service providers that assist us with operating our business, including payment processing, order fulfillment, shipping, website hosting, analytics, customer service, security, and other business functions.

We may also disclose information when necessary to comply with applicable laws, legal processes, governmental requests, or to protect our rights, property, customers, or the security of our services.

We do not sell personal information for monetary consideration in the ordinary operation of our business.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

For order-related personal information, we may retain relevant records for seven (7) years after the completion of the applicable order, unless a longer retention period is required or permitted by law.

7. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide you with certain rights regarding your personal information, subject to applicable exceptions.

These rights may include:

• The right to know about the personal information we collect, use, and disclose.
• The right to request access to certain personal information.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to opt out of the sale or sharing of personal information, where applicable.
• The right to limit certain uses and disclosures of sensitive personal information, where applicable.
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Do Not Sell or Share My Personal Information

If you wish to submit a request concerning the sale or sharing of your personal information, you may contact us at:

Email: [email protected]

We will process and verify privacy requests in accordance with applicable law.

8. Other U.S. Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state privacy laws. These rights may include access, correction, deletion, portability, and certain opt-out rights.

Requests will be handled according to the laws applicable to your state and circumstances.

9. Children’s Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, payment providers, shipping services, or other services. These third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements. Any updated version will be posted on this page with a revised effective date.